Client Terms of Business August 2026 onwards
Thank you for choosing Jane James’s Consultancy Limited.
We believe that meaningful organisation change comes from combining evidence-based learning with practical implementation.
These Client Terms of Business explain how we work together, what you can expect from us and what we ask our clients in return.
They are designed to ensure every engagement is professional, transparent and focussed on achieving lasting outcomes.
Definitions
The Company is Jane James’s Consultancy Limited. Jane James is the Owner. The Client is you engaging our Services.
Booking & Acceptance
Following the Discovery and Exploration strands of Learning to Action™ the Client will agree the preferred package and dates. This will be set out in a Transformation Agreement to be reviewed and signed by the Client. At this point an invoice will be raised and the transformation package will commence.
Fees & Payment
All quotes are exclusive of vat. ‘From’ on Investment Packages indicates the baseline of the service provided. Bespoke content and cost will be agreed in writing at the time of booking.
Payment is due at the time of signing the Transformation Agreement and can be made via Stripe or bank transfer. In the event of non-payment, the Client will cover all fees and legal costs incurred in recovering the monies owed.
In line with legislation, there will be a two week cooling off period in between signing the Transformation Agreement and work commencing. No preparation work will be carried out until this period has passed. Where the client withdraws during this period, a full refund will be issued.
Delivery of Services
All Services are delivered virtually. The Client is responsible for ensuring their delegates have access to computer equipment and internet to participate.
Client Responsibilities
Provide all information to the Company to ensure a bespoke package that fits your business and team can be agreed.
Ensure your team are available for all parts of the package.
Intellectual Property
Learning to Action™
This is the proprietary implementation methodology developed by Jane James’s Consultancy Limited. The framework, supporting resources, exercises, templates, implementation process and associated materials remain the intellectual property of the Company and are protected by Copyright and other intellectual property laws.
Clients are granted permission to use Learning to Action™ within their own organisation only and may not reproduce, adapt, licence or deliver the methodology without prior written permission from the Company.
Recording, copying, distributing any materials including workshop session is not permitted without written advanced authorisation from the Company.
These terms apply to all coaching and bespoke training delivered outside Learning to Action™
I-Act is a third-party accredited workplace psychological safety global tool. All rights apply to them for either of their courses. Full details can be seen on their website.
Confidentiality
The Company follows strict GDPR regulations in the UK. We are registered with the Information Commissioners Office ZA350312. For full details see the GDPR dropdown menu
Cancellation & Rescheduling
Outside the cancellation period above, this will be determined on a case by case basis.
Online Delivery
Training is delivered virtually to ensure accessibility for all and reduce hit to operations. If your team are working remotely, they will need access to good internet and a laptop/desktop. None of our Services can be delivered via smart phones.
Recording of Training
Not permitted – see Intellectual Property above.
Coaching & Wellbeing Disclaimer
Coaching and training are educational and developmental services and are not a substitute for medical, psychiatric or psychological diagnosis or treatment
Liability
The Company shall not be liable for any damages in relation to computer viruses incurred by the Client.
The Company is not liable for any errors or issues with 3rd Party providers materials
and processes (I-Act)
The Company is not liable for any issues the Clients and/or their delegates have in accessing the Internet.
The Client will not bring any claim or legal proceedings personally against any employee or director of the Company arising out of any aspect of the Services.
Force Majeure
Neither party shall be liable for delays or failure to perform caused by events beyond their reasonable control
Complaints
To ensure any issues can be resolved quickly, please raise any complaints immediately with the Company.
Governing Law
The Company is bound by English law recognised in the courts of England and Wales.
This notice was last updated July 2026. We reserve the right to modify these terms at any time by posting a new version on this website