In communication between perception and reality – what really happened vs what we think happened!
There’s an equally fine line between how we portray ourselves as assertive and how we come across as aggressive!
Two subtle yet core areas of communication that can break what was previously a strong relationship,
One employer, spoke with a member of another organisation without following the protocol of going through me. The employer felt they were assertive whereas they came across as aggressive to the other party! Each has a different belief of what happened during that conversation.
The result is a breakdown in a relationship built over two years, a bad light portrayed on a programme which has seen over 70 people into employment and a lot of bridges to repair for me!
So, please remember for every action there is a reaction. How you feel you may come across isn’t necessarily how you do. Lastly, reflect back on the conversation. Make sure you are in agreement on what was said.
The simple tips above will save a whole lot of work later!