The Baker’s Dozen Evaluation – Adult Mental Health First Aider Training

Last week saw the delivery of MHFAEngland’s latest version of their 2-day Adult training programme in Mental Health which qualifies delegates to be First Aiders in this critical area.

 

The robust manual – heavy but yet of interesting facts, figures, resources takes the fear out of the subject.  The interactive sections – Graffiti Wall, Anxiety Face, Stress Container and Depression T-Shirt were well received.  The films brought home the key points.

 

So, what did the 13 managers from the private sector think of giving up two days to do this course?

 

Almost an even split on the question ‘As a result of the training, I am less likely to judge people with mental health issues negatively’ – 7 strongly agreed.  The 6 remaining Agreed.  So – some hearts and minds were definitely changed!

 

‘As a result of this training, I am more likely to consider mental health and mental ill health a normal part of everyday life’ – bigger shift here – 10 strongly agreed and remaining three agreed.

 

‘How would you rate the MHFA course’? – 100% rated it top marks with’ Very Good’.

 

As the Instructor – I’m very pleased to see 100% of the delegates gave me top marks  of ‘Very Good’!

 

Some general comments included:

 

‘Excellent’!’

‘Really well delivered course.  Feel like I’ve learnt plenty to take away and implement’

‘The course and its delivery was excellent – thank you’.

‘Extremely useful – sharing tools and giving confidence’

‘Excellent course.   I would like to see it rolled out to all managers’

 

If you have a business and want to upskill your employees in the field of mental health, why not get in touch to discuss how?

Theresa May & Mental Health

An encouraging interview with Sophie Ridge of Sky News and the PM was aired yesterday morning.

 

Initially, I felt a bit unenthused at the start of the interview.  Sophie seemed fixated on the single market.  She asked three times about if we were leaving the single market in favour of securing our borders.

 

This illustrated to me the blinkered, reporting some journalists fixate on to get ‘the story’.  Three times Theresa May explained there is no opportunity to stay in the single market as we’ve voted to leave.  The negotiations will bring a different relationship. Still Sophie persisted before moving on to other topics.

 

This is where my interest was renewed.

 

The PM is highlighting mental health resources especially for children – which is fantastic news.  She recognises the biggest issue is stigma.  If people felt able to talk about their issues there is proven evidence they don’t deteriorate and get help quickly.

 

The PM is making a speech 9.1.17 – it will be interesting to see what she says on this.

 

Mental Health is  core component of Growing Talent.  We strongly believe in training participants as First Aiders.  Indeed everyone on Growing Talent complete the two-day standard global course.  There are many reasons for this – a key one is to remove the stigma associated with Mental Health.  I’m glad the Government is finally catching up!

 

Let’s get talking!

 

 

Equality 4 Mental Health – will it ever be so?

Founded by Norman Lamb MP, Alastair Mitchell & Andrew Mitchell MP to raise both awareness and resources of all experiencing mental ill health.

 

Just a year ago they brought together 250 leaders from business, trade unions, the arts, music, sport, education, health and politics, to demand equality for all who suffer particularly in receiving timely, appropriate help and support.

 

In her speech on the day she became Prime Minister, Theresa May said ‘if you suffer from mental health problems, there’s not enough help to hand’.  So there is clearly high level support to do the right thing.  But will change happen?

 

Equality 4 Mental Health are submitting a statement to the Chancellor to include in the Government’s Autumn Statement.  This coupled with the substantial support they have recruited and that of 9 former Secretaries of State for Health, Chair of the Health Select Committee, former CEO of NHS England as well as senior government officials.

 

Some of the points included in Equality 4 Mental Health’s statement include:

 

  • Cuts to budgets need to stop
  • Suicide is the biggest killer of men under 45 – 3 times higher than women
  • People requiring support from Mental Health professionals are often shunted across the country – there needs to be more local support,
  • Support for children and young people is woefully inadequate and has infact gone backwards over recent years.  75% of this age bracket do not receive any help.  Children/young people’s mental health services receive just 0.7% of the total NHS budget.  In the first year of promised additional investment only £143m was allocated from an expected £250m!
  • Children & young people with eating disorders and mental illness are not receiving treatment early enough.
  • Research continues to lose out with just 5.5% of research funding.

 

There are other damning points in the statement.  I wonder if despite all the good intentions and support from establishment members if money will win out.  I.e. will budgets be slashed along with services and support?

 

Or, for once, when it’s really essential, will we do the right thing and invest?

 

I know which I am hoping for………. what about you?

Mental Health First Aid

Since training as an Instructor with MHFAEngland, I’ve noticed the growth of awareness and knowledge amongst the global world of business just how important this subject is to their bottom line – which is great.

 

Mental Health Awareness Week commences 16 May 2016 with events nationally to showcase the importance of taking mental health seriously.  World Mental Health Day is 10 October and the theme is ‘Dignity in mental health: psychological and mental health first aid for all’.  Now in 23 countries and the global remit to join forces globally to create one inclusive course, MHFAEngland is leading the way in the UK.

 

BITC recently published a report recommending Mental Health First Aid training for all managers in the workplace!  MHFA seems to be mentioned regularly in the press and the CEO – Poppy Jaman – was recently at Downing Street for a meeting with the Prime Minister.

 

As part of my CPD, I undertook the MHFA Lite Instructor training earlier this year.  Although I already design and deliver three hour courses, it was interesting to see different materials.

 

Feedback from the latest MHFA Standard I ran in London for 13 people, showed an increase in knowledge over the two days of at least 6 points – which is great and some comments below:

 

‘The Instructor was the best motivator’

‘Jane is amazing at her job and I am glad I met her’

‘Learnt more than expected and enjoyed the course’

‘This was an amazing course, great materials and information, mostly the best instructor. I learnt so much – thankyou!’

‘Learnt alot, amazing course, fells like a breath of freshair’

 

If you are looking to upskill your team in this area, don’t hesitate to contact me to discuss.

The brain – it’s just a physical thing right? So why do we refer to ‘mental illness’?

This is something I hadn’t actually thought of before.  As a Mental Health First Aid Instructor I teach how to recognise the changes in someone, starting a conversation and supporting them to get the appropriate help for them usually in the corporate workplace.

 

I recently stumbled across this blog written by Sally Buchanan-Hagen.  It makes complete sense and when you think about it, is exactly how we treat someone in hospital with a ‘physical’ illness,

 

‘During my past hospitalisations, I’ve identified some ‘do’s’ and ‘don’ts’ when it comes to visiting (or not visiting) loved ones in hospital and I’ve put them together in a rough guide. As everyone is different, I would like to point out that this is how I like to be treated and it’s always important to gauge the patient’s individual situation when visiting them.

DON’TS

  1. DON’T show up unannounced. Like with physical illnesses it can be tiring having visitors. Particularly if you’re depressed and just need time to yourself.

BUT…

  1. DON’T make yourself scarce. Don’t be afraid to message or ring the patient if you can’t get to the hospital. Send cards or flowers to let them know you’re thinking of them.

Psychiatric hospitals can be intimating and visiting someone in a psychiatric hospital can be confronting, but this is not an excuse not to visit (besides psychiatric hospital aren’t scary, they’re just normal hospitals with normal patients). During my first manic episode two of my good friends hardly visited for 2 months, which really hurt. Hospital can be lonely and boring so getting visitors is always the highlight of the day. (I would like to point out that those two friends have been fabulous during this manic episode).

  1. DON’T pity the patient. I don’t want pity. I want empathy and at times I want sympathy, but I don’t want anyone to pity me. Pity can feed the ruminating spiral of depressive negativity and puts a wet blanket on resilience. Yes, having bipolar can be difficult at times, but it is manageable and I normally live a rich and fulfilling life. So please, no pity parties.
  2. DON’T act like the patient is a different person or what they have is contagious. This is very insulting.
  3. DON’T blame the person for being in hospital. No one wants to be so unwell that they have to be in hospital. It’s no one’s fault, but the guilt of this can still be crushing.

DO’S

  1. DO visit when you can; but always ask the patient if they’re up for it. Visitors are a source of support and they break up the monotony of the daily hospital routine. I love getting visitors.
  2. DO send flowers and cards. Not only is it a nice gesture and brightens the room, but is normalises the experience of being in hospital as a psychiatric patient (which in this day and age there should be no divide between how psychiatric and physical patients are treated, but that’s a whole other blog topic).
  3. DO ask if they need anything while in hospital like magazines, a favourite snack or if a simple job needs to be done around the house. Continue that care when they are initially out of hospital like you would for someone with a broken leg. It’s hard getting back on your feet and into your regular routine once you’ve been discharged so a little extra help is often needed. You don’t need to spend all of your time caring for the person, but little thoughtful gestures go a long way.
  4. DO bring fun activities into hospital. As I said, hospital can be pretty boring. I don’t know how many hours I whittled away playing monopoly or cards with friends, or just colouring on my own. These help to pass the time. Of course, some patients may not be up to playing games, it just depends on the patient’s current situation.
  5. DO validate! Never underestimate the power of validation. If someone is depressed instead of responding with pity or an upbeat (and often corny) saying, say: “that sounds really tough” or something similar. If someone is psychotic, then their psychosis is just as real to them, as to whatever is going on in your life. Don’t dismiss it because chances are that person is going to become confused, angry and hostile towards you. Listen to them and take what they have to say seriously.
  6. DO treat the person the same as you would when they’re well. Your loved one is still in there and no matter how unwell they are, they will know if you’re treating them differently. When I’m psychotic, although I lose touch with reality, I still retain my intelligence and empathy and I can tell if people are treating me differently. If they are it makes you feel misunderstood, isolated, paranoid and alone.
  7. DO acknowledge that we’re unwell, stay in touch and offer to help out. The biggest detriment to us when we’re unwell is silence – that we’re treated like taboo because we have a mental illness so we are left alone. Silence adds to stigma and prevents people seeking early treatment or none at all. Ask how we’re feeling like how you would ask someone who has pneumonia how they’re feeling. Ask genuine and honest questions with interest. Sometimes questions are all that’s needed for us to open up. Again, just simply talking about mental illness normalises it. We don’t want our condition to be swept under the rug it when it flares up. We want to talk about it with the people we trust.

And Finally…

  1. DO treat mental illness the same as psychical illness! After all mental illness is a physical illness – it just occurs in the brain. If you treat the patient with compassion, unwavering love and support, humour (again, gauge the situation), and show genuine, non-judgmental interest in what they’re experiencing then they will feel supported and loved. And in the end, that’s what we all want when we’re unwell. ‘

 

For me the most important thing to remember is the patient is the specialist on their illness and the affect on them.

 

What are your thoughts on mental ill health and the way people are treated?

 

 

What’s on the web….. stays on the web! Be aware

Every now and then, I google myself just to see what others do when trying to research me………  It also serves as a reminder of past achievements and contacts.

 

I just came across the link below referring to a programme I devised and ran for a national FM company from 2006-2013.  The link covers a really proud moment for me – winning the overall European Employee Volunteering Award back in 2012.  Beating 22 other countries was amazing.

 

Although the picture of me is pretty embarrassing, it reminded me of some of the things I achieved during my employment with the organisation.  It is strange to think back to my departure from the company.  They didn’t want any mention of my work on the Real Apprentice in any future posts for a year after parting company whilst they built up a new work experience programme.

 

CSR

 

What they and organisations like them don’t consider is the web coverage from other organisations – once on the web – it stays on the web!

 

Clearly we don’t have much control on what others post about us, but we do on what we post on ourselves.  I make it a rule never to post anything that would cause me embarrassment if family, friends or an employer read it.

 

This practice can take the fun out of sharing jokes etc but it is much safer!

 

http://www.csr360gpn.org/magazine/contributors/jane-james/

 

‘Accept every challenge – work out how you will deliver it later’ – Richard Branson

Wise words from Richard which struck a chord with me when I first heard them a few years back.  It’s the only way to develop ourselves and recognise our full potential – I believe!

 

A few weeks ago,  I was invited to devise and deliver a bespoke workshop for the national arm of an international FM company.  The account they had in mind for the trial of this project is unique.  Set in a remote location the staff are often living and working in what can appear to be a separate world!

 

The workforce from the local community are tight-knit often by marriage and personal relationships.  This can be a good and bad thing depending on how healthy those personal relationships translate into the workplace.  It can be difficult when your partner is your supervisor at work?  How do you ever get any ‘me time’ to recharge those batteries which make a great employee?

 

The client requested three separate workshops be devised.  One for senior managers focussing on building their Personal resilience and recognising when they may be at risk of pressure impacts. A second for managers looking at what mental health actually is and whether ‘wellness’ is a buzz word or a critical business tool, the final workshop is for Supervisors one how to start a conversation and when/how to signpost someone on to the experience people who can help.

 

I was given a basic course brief and then given a free reign to devise something.  Yesterday, I delivered the first to the Senior Manager group.  With 12 senior managers who had travelled far and wide to attend the workshop in London, the challenge was on.

 

We spoke about the different tools we can use to make us mindful of our resilience and then some solutions to deliver increase personal resilience.  The workshop ran on with enthused discussion and questions.  Future plans were put forward and the end response was incredibly positive.

 

It shocked me how well I did.  I accepted a challenge for an area I wasn’t wholly prepared for and delivered something very special which was well received.

 

Richard is absolutely right.  Never doubt you can do anything.  Focus, research, immerse yourself in the challenge and you will succeed.

GROWING TALENT – BUMPER CROP!

eMPLOYERS SELECTION

Growing Talent 7 kicked on with an initial assessment on 24 August for close to 70 people followed by the Employers’ Selection day on 26 August – snapshot of the action above!

After two full-on days, 18 people were selected to take part in Growing Talent – our biggest complement yet.

Amongst the employers there were:

Trev and sharon

Harrow Green represented by Trev & Sharon

Jamie and team

Jamie & the team from Pertemps

Portico

Julie & Martin from Portico before Parissa joined them

Invest In Buy To Let, Baxter Storey and Wilson James were also ‘speed interviewing’!

With different assessments at each table, nerves were soon replaced by laughter!  This is a great way to see personalities and outlooks.

After a tough decision making process, the employers selected their Growing Talent Associates.  All 18 commenced the Orientation Week on Tuesday 1 September with workshops, challenges, case studies were undertaken to hone communication and team player skills.

This culminated with a presentation of a Social Enterprise ideas before a panel of judges.  10 well thought out ideas to benefit a community, be easily managed and generate a revenue stream – a tall order!  You can see the guys with the judges in the feature photo.

Ideas included:

Aquaponics – taking over a disused building to grow food responsibly

Online Over 60s a tutorial club to engage this group with technology especially Skype

Bake-off – A quarterly community competition to learn how to make healthy cakes

Artsation – using art therapy for wellbeing

Game Changer – elected overall winner!  An idea by Jerome on using game platforms starting in the Middle Ages to current date.  However, resources deplete – how do we use them efficiently?

All are now on site learning their future roles within the employer’s businesses.  In some cases, Growing Talent Associates are working alongside and being mentored by previous Associates – so a lot of support going on!

These 18 are due to complete on 20 November and join the 45 others that have secured their permanent roles through Growing Talent ready for the Graduation ceremony on 26 November!

My work devising, developing and delivering Growing Talent has seen PwC I&P shortlisted for a Personnel Today award:

Finalist_AWARD FOR INNOVATION IN RECRUITMENT

Amazingly, Jane James Consultancy Limited has also been shortlisted in another category:

Personnel Today

Winners will be announced at the Grosvenor House Hotel on 30 November 2015.

Watch this space…………………………………!

Yay………. Growing Talent is shortlisted!!!!!

Finalist_AWARD FOR INNOVATION IN RECRUITMENT

 

PwC I&P who back Growing Talent have been shortlisted by Personnel Today under their Innovation in Recruitment category.  This is a huge achievement considering the age of the programme which only began in Feb 2014.

 

As Architect of the programme it’s a privilege to work will all partners.  However, for me the biggest prize is getting someone into work.  Growing Talent has now got over 40 fabulous Growing Talent Associates (formerly known as unemployed)  into work including some great talent in their mid-fifties!

 

When I reflect back to what the partnership has achieved since Feb 2014, I’m amazed!  We now have a website – http://www.growing-talent.co.uk – designed by a brilliant niche organisation – Shine Design, a twitter @Growing_Talent and a linked in page.  Copyrighted manuals for the Orientation and Holistic week give great onward learning.  In addition strong relationships have been built with  JobCentre Plus – under the District Director for London and the Home Counties along with stalwart supporters – Portico, Harrow Green, Mitie, Iron Mountain, Aramark, Pertemps, Property Research Co, UpTownOil, Honeywell, Baxter Storey, Red Personnel, MHFAEngland and Wilson James.

 

It’s amazing what can be achieved through the power of working together and dogged determination!

 

Winners announced on 30 November.

‘So rare – people were laughing and joking together…………….’

I love it when employers I work with are impressed and surprised by the work I do.  This week has been full-on diversity of tasks.

On Monday we had the initial assessments for the next round of Growing Talent – over 45 attendees met with managers from global and national employers.  The five tasks included:

  • Sell yourself on Google – 2 minute sales pitch
  • Follow a process – with a hidden trick!
  • Sell a famous person into a job
  • Debate a contentious issue giving a conclusion as a team
  • Truth & vision – pick one true attribute and one power you would like

Ice was broken.  I’m not sure who was more nervous at the start, the unemployed attendees or the employers!  Great to hear things like ‘that was fun’, ‘I’ve never witnessed anything like this at any assessment day – everyone laughing and joking together’.

I’ve always found it strange in the 20+ years I’ve spent in recruitment and we still cling to recruiting staff in the same way.  We never find out their personality, skills or potential until we’ve employed them.  Growing Talent enables each side to know the other before an employment offer is made delivering commitment and longevity.

Yesterday was spent delivering a 3 hour power house workshop to a national front of house hospitality organisation.  A room full of managers with their minds on their increasing in-trays back at the office.  The core ‘want’ in the room was to learn more about the delicate subject of mental health.  How to approach and support staff and when to escalate to HR/Occupational Health.

Stress levels almost increased for me when I discovered the screen had a HDMI cable not the old style pin connector.  Luckily an old connector was found.  Note to self – upgrade equipment!!!

The room was hot and small – not a great combination for training.  However, the time flew by.  Conversation flowed as did the interaction and contribution of all managers.

At the end of the session, I was really pleased to see all evaluations had been marked ‘good’ – the top score!  Some additional comments:

‘I thought the content was really good and I feel more confident on this issue.’

‘I learnt how to talk to staff about mental health in the workplace’

‘Really informative, definitely makes you look at things differently’.

‘Really good – loved the group exercises’

The end of my week will be focussed on Growing Talent with the Employers Selection on Friday.