Is there a block with employers recognising the value of ideas from those working for them?

Most definitely! Is my conclusion….

 

On Growing Talent, everyone is technically unemployed and training in a vacant role which is their provisional job offer if they complete.  Very quickly, most who are enthused and see the value of this opportunity, will quickly see fresh ways of ‘upselling’ their ’employer’s’ goods/services.

 

From what I’ve seen, these ‘fresh eyes’ and therefore ideas are usually dismissed without investigation.  It seems to me employers see ‘unemployed’ rather than ‘human with ideas that could work’!  Why is that?

 

Like him or loathe him Gordon Ramsey’s Kitchen Nightmares include a segment of a new menu which me makes everyone taste and get to know.  This way, everyone can sell those dishes, give information to customers which in return will positively hit the bottom line.  It also ensures the individual is involved and enthused about the restaurant.

 

What an idea!  Ensure all staff know your values, products/services, reason for being……..

 

Maybe it’s time for some employers to think a different way?

 

I was reminded of this by Simon Sinek talking on YouTube about the Puerperal Fever deaths of the 1800s – known as childbed fever in which both mother and child died.  It was discovered the fever was caused by infection delivered by doctors.  At this point in time, medicine had graduated to investigation and understanding so autopsies were carried out.  Unfortunately, hand washing and tool sanitisation wasn’t!  Doctors would carry out autopsies in the morning then deliver babies in the afternoon without washing their hands.  However, pride that they were the cause meant no change happened for decades!  What a difference if looking at the idea of washing hands and giving it a try would have made.

 

For me there are similarities with employers who won’t listen to new ideas.  Keep doing the same thing.  Keep getting the same result.

 

8 months – what a transformation…..

Whilst in the London office, I bumped into Phil – one of the Mitie managers in Service Solutions – seen on the right with Jamie ex-Growing Talent Associate.

 

Phil selected Jamie in July 2017 on the 13th programme.  Jamie had never held a permanent, full-time role but had a strong work ethic.  He was really confident at home and with friends, but it was a different story in the corporate glass building that  he would be based in.

 

Jamie picked up the role really quickly.  He has been so supportive of his team from day 1 that when it came to the annual Graduation in December, Jamie didn’t stick around for the adulation and photos.  He wanted to get back to his team as they were so busy with the Christmas rush!

 

Today, I bumped into Phil who gave a glowing report on Jamie. ‘He always works late if necessary, supports the team and even covered two departments on his own.  He really is up there with the great personalities  we’ve had on Growing Talent’.

 

It’s lovely to hear how well everyone continues to do.  Jamie truly is a fab role model for others to follow.

Social Mobility – What is it exactly?

I was thinking about this the other day.  Maybe my definition is different to others….

 

So what prompted this thought?  I’d been invited by a global financial services organisation with a multi £bn turnover and global presence to share my work with their Social Mobility team.

 

During this meeting I explained how I devised and run Growing Talent which has got over 120 people from the ranks of the unemployed into permanent jobs which they have flourished in.  Over four years, many have returned to encourage those following them and shared how much Growing Talent had changed their lives.  Some have started their own business.

 

I gave many examples from graduates who had no direction, self belief nor understanding of what the world of employment looked like to people like Richard – mid 30s, never worked – who not only completed the programme but has been employed for over two years now.

 

People on Growing Talent come from all social backgrounds including the homeless, single parents, people who have experienced mental health issues and so on.

 

With nurturing and encouragement they have secured employment, got savings, taken back control of their lives and have immense self-belief.  To me, this is social mobility.

 

At the end of the meeting, the Social Mobility team said Growing Talent was good but what about clothes?  Clothes do not bring about change.  A mindset, encouragement into work and self belief do as my evidence shows.

 

So what does Social Mobility mean to you?  Is it a new set of clothes or is it giving the tools to someone to literally change their lives?

 

I sincerely hope the money being invested into these Social Mobility teams actually delivers real change and doesn’t just become a tick box exercise….

Meet Growing Talent 16’s Head Judge

A long-time supporter of Growing Talent, Allen often gives-up his time to preside over the Growing Talent Social Enterprise Challenge.

 

These are ideas selected Growing Talent Associates devise and present to a panel of managers from their employer companies during their first week of Growing Talent – no pressure then!

 

At the end of each presentation, collective feedback is given before the Head judge delivers the verdict and prize.

 

The ideas have to benefit a local community, have a revenue stream and be easy to maintain.  The ideas presented in the past have always been innovative and well thought out.

 

I don’t doubt this will be the case on Friday 9 February! – check back to find out…….

Businesses – want to multiple your profits by 3?

The link below – which you’ll need to cut and paste into your browser – features some interesting research from Soma Analytics.

 

HRH Prince Harry asked in a radio broadcast what affect mental health had on business. The financial cost has been well known for years as has the human cost on individuals, colleagues, families, line management etc.

 

Soma Analytics research showed  two out of three UK large businesses do not publish their mental health strategy and support for their staff in their Annual Reports.  More startling was businesses that did publish this information saw their profits increase by three times!

 

It’s well known if you look after your staff, your staff will look after your customers and business with grow and profits increase.  So why is business so reluctant to publish what they do in their Annual Reports?

 

There is no health without good mental health…….

 

Check out the feature for yourself.  What do you think?

 

http://www.bbc.co.uk/news/business-42512723

 

 

The problem with 1st impressions……….

…….. is you don’t get a 2nd chance to get it right!

 

There are many criteria involved in ensuring the customer has a brilliant experience.  The key value of this is you get remembered positively and the brand of the company you represent is enhanced.

 

My pet hate is when someone gets my name wrong in responding to my email – more importantly my gender!  I emailed an enquiry and got ‘Dear James….’ back.  A quick double check of my sign-off was all that was necessary.

 

Now my view of the individual’s professionalism is a little dimmer, more so his employer who clearly haven’t trained in the basics of great customer service – i.e. getting someone’s name correct!

 

What are your ‘pet hates’ in customer service?